About UsOur primary business is Cigars, Antiques and Collectibles (TBS-Cigars.com). We have been in business since 1999 selling premium cigars & collectibles to customers around the world. Over the years we have had many customers asking for a product that helps eliminate their spouses day old cigarette or cigar odor. There are many products on the market that claim to tackle smoke odor, but most that we tried either fell short or were very expensive for regular use.We finally found a great product line that not only offers smoke exterminator candles, but also quick working odor eliminator sprays and car air fresheners. After months of testing and listening to customers comments we decided to take on the entire line and dedicate the website you see here today.We are sure you will be pleased with the product line just as our customers in our store have raved about how well they work. From the comments, we have even saved a few marriages from the regular fighting over the cigar smoke smell migrating from the “man cave” or garage.ShippingWe are located in Pennsylvania and ship candle and car air freshener orders via the US Postal Service. Candles orders normally arrive in 5-12 business days. We are NOT open weekends or holidays. (Weekends and holidays are not business days). Please allow extra time when ordering around the holidays. In the case of a backorder or delay due to high demand or product shortage, we will ship your order as soon as possible or you may change, or cancel the order.If your order includes aerosol spray then we must ship your order via Parcel Post. The shipping regulations prohibit the shipping of aerosol cans via “air”. Parcel Post delivery time depends greatly on your location since destinations such as Hawaii and Alaska are by boat which can take weeks (worst case). Closer destinations via Parcel Post are normally 5-15 business days since the package must travel by ground service. Shipping to USA customers only, including military APO & FPO locations.Note that the shopping cart will only calculate shipping for the average size order. Customers ordering large quantities of candles/sprays (over 18 full size candles or greater than 18 pounds in weight) will see a base shipping charge of $90 in the shopping cart. The PayPal shopping cart system has limitations on shipping calculations and most customers are not ordering in volumes to hit the calc limits. If it does happen, we will refund a portion of the shipping once your order is weighed and a correct shipping weight & price is established. If shipping is more due to the order being exceptionally large, then we will notify you of the additional shipping charges and you may elect to pay the additional or cancel part or all of the order.ReturnsWe do not accept returns on used items. If you receive an item which was broken/damaged in shipping then we will exchange for the same item upon return of the damaged goods. Claims of damage must be made within (24) hours of receipt of the order (excluding weekends/holidays). Returning of items because you did not like the scent is not a valid return. Returns for that reason will be charged a 20% restocking fee only on UNUSED items. Any items returned which were used will not be refunded (don’t return candles you already lit).Refund policy on Discounted or Special Priced Bulk DealsItems which were purchased at a discounted rate, bulk special, buy-one get one, or similar discounted offer will be refunded the purchase price divided by the number of items (including free & discounted) which are included in the special price deal. For example, buy “5 get one free” for $42 = $8.17 per candle. Buy “3 get one free” for $19.90 would be $6.63 each. We reserve the right request the return of any items for inspection prior to any refund being issued.DisclaimerWe are a retailer of these products and NOT the manufacturer. We are not liable for any warranty, injury, or damage claims pertaining to the products sold on this website. It is important that you understand and know how to properly use candles & aerosol sprays. We will not be held liable for improper use. Never leave a burning candle unattended, around children, pets, curtains, or any place where a fire or injury could occur.Last updated 26 Jan 2012SMOKERCANDLES.com (c) 2010 Turner Business Services Cigars, Antiques & Collectibles Smoke Exterminating Candles
Contact InformationTBS - Turner Business ServicesCigars, Antiques & CollectiblesPhone (724) 657-0512Fax (724) 657-0513NEED HELP? OPENA SUPPORT TICKETemail: sales@SmokerCandles.comOrders typically arrive in 5-12 business days for candles and car fresheners. Orders containing sprays can take a few extra days because they cannot be shipped via air services. Please see our shipping policy for more info.If you need assistance with an order please use our support ticket system by clicking the support button shown to the left. We are closed weekends and holidays! Our support staff will reply back as soon as they possibly can!
About Us
Our primary business is Cigars, Antiques and Collectibles (TBS-Cigars.com). We have been in business
since 1999 selling premium cigars & collectibles to customers around the world.
Over the years we have had many customers asking for a product that helps eliminate their spouses
day old cigarette or cigar odor. There are many products on the market that claim to tackle smoke
odor, but most that we tried either fell short or were very expensive for regular use.
We finally found a great product line that not only offers smoke exterminator candles, but also quick
working odor eliminator sprays and car air fresheners. After months of testing and listening to
customers comments we decided to take on the entire line and dedicate the website you see here
today.
We are sure you will be pleased with the product line just as our customers in our store have raved
about how well they work. From the comments, we have even saved a few marriages from the regular
fighting over the cigar smoke smell migrating from the “man cave” or garage.
Shipping
We are located in Pennsylvania and ship candle and car air freshener orders via the US Postal Service.
Candles orders normally arrive in 5-12 business days. We are NOT open weekends or holidays.
(Weekends and holidays are not business days). Please allow extra time when ordering around the
holidays. In the case of a backorder or delay due to high demand or product shortage, we will ship
your order as soon as possible or you may change, or cancel the order.
If your order includes aerosol spray then we must ship your order via Parcel Post. The shipping
regulations prohibit the shipping of aerosol cans via “air”. Parcel Post delivery time depends greatly
on your location since destinations such as Hawaii and Alaska are by boat which can take weeks (worst
case). Closer destinations via Parcel Post are normally 5-15 business days since the package must
travel by ground service. Shipping to USA customers only, including military APO & FPO locations.
Note that the shopping cart will only calculate shipping for the average size order. Customers
ordering large quantities of candles/sprays (over 18 full size candles or greater than 18 pounds in
weight) will see a base shipping charge of $90 in the shopping cart. The PayPal shopping cart system
has limitations on shipping calculations and most customers are not ordering in volumes to hit the calc
limits. If it does happen, we will refund a portion of the shipping once your order is weighed and a
correct shipping weight & price is established. If shipping is more due to the order being exceptionally
large, then we will notify you of the additional shipping charges and you may elect to pay the
additional or cancel part or all of the order.
Returns
We do not accept returns on used items. If you receive an item which was broken/damaged in shipping
then we will exchange for the same item upon return of the damaged goods. Claims of damage must
be made within (24) hours of receipt of the order (excluding weekends/holidays). Returning of items
because you did not like the scent is not a valid return. Returns for that reason will be charged a 20%
restocking fee only on UNUSED items. Any items returned which were used will not be refunded (don’t
return candles you already lit).
Refund policy on Discounted or Special Priced Bulk Deals
Items which were purchased at a discounted rate, bulk special, buy-one get one, or similar discounted
offer will be refunded the purchase price divided by the number of items (including free & discounted)
which are included in the special price deal. For example, buy “5 get one free” for $42 = $8.17 per
candle. Buy “3 get one free” for $19.90 would be $6.63 each. We reserve the right request the return
of any items for inspection prior to any refund being issued.
Disclaimer
We are a retailer of these products and NOT the manufacturer. We are not liable for any warranty,
injury, or damage claims pertaining to the products sold on this website. It is important that you
understand and know how to properly use candles & aerosol sprays. We will not be held liable for
improper use. Never leave a burning candle unattended, around children, pets, curtains, or any place
where a fire or injury could occur.
Last updated 26 Jan 2012
SMOKERCANDLES.com (c) 2010 Turner Business Services Cigars, Antiques & Collectibles Smoke Exterminating Candles
