Last updated 26 Jan 2012
SMOKERCANDLES.com (c) 2012 TBS Marketing Smoke Exterminating Candles
Thank You for ordering!
Your order will be shipping soon! Any questions or concerns PLEASE email us!
PO Box 7343
New Castle, PA 16101
closed weekends & holidays
Order Confirmation Email
You will receive a receipt by email for your order through the PayPal.com system. That serves as your
receipt for the order. Please confirm that all items listed on your receipt are correct. If you
experience any problems please email us, or use the CONTACT US button on the website to open a
We are located in Pennsylvania and ship candle and car air freshener orders via US Postal Service
Priority Mail service. You can expect your order to arrive in approximately 5-12 business days from
the date of your order. Weekends and holidays are not business days. Please allow extra time when
ordering around the holidays or on a weekend when we are closed.
If your order includes aerosol spray then we will ship your order via Parcel Post. The shipping
regulations prohibit the shipping of aerosol cans via “air”. Parcel Post delivery time depends greatly
on your location since destinations such as Hawaii and Alaska are by boat which can take weeks (worst
case). Closer destinations via Parcel Post are normally 7-15 business days since the package must
travel by ground service. Shipping candles to USA customers only, including military APO & FPO
Note that the shopping cart will only calculate shipping for the average size order. Customers
ordering large quantities of candles/sprays (over 18 full size candles or greater than 18 pounds in
weight) will see a shipping charge of $90 in the shopping cart. Orders that size are not typically for
“personal use” and we may have to adjust shipping fees after the sale depending on what you actually
ordered versus what the shopping cart is able to calculate. If shipping is more due to the order being
exceptionally large, then we will notify you of the additional shipping charges and you may elect to
pay the additional or cancel part or all of the order.
We do not accept returns on used items. If you receive an item which is broken/damaged then we will
exchange for the same item upon return of the damaged goods. Claims of damage must be made
within (24) hours of receipt of the order (excluding weekends/holidays). Returning of items because
you did not like the scent is not a valid return. Returns for that reason will be charged a 20%
restocking fee only on UNUSED items. Any items returned which were used will not be refunded (don’t
return candles you already lit). Returns must be authorized prior to shipping product back to us.
Please use our support ticket system for support with your order.
We are able to make changes/adjustments to orders which are on backorder status. Regular orders
can be canceled with proper notification (use our support ticket system) provided the order has not
shipped yet AND only if you are canceling the order within 48 hours of placing the order. For example,
we cannot cancel an order 5 days after you placed it because it was already packaged and processed
for delivery to you. If the order is delayed due to a shortage, then obviously we can make changes and
can either adjust or cancel the order. If an order is canceled/disputed through PayPal after it has
been processed then we reserve the right to collect payment for the said merchandise and any payment
reversal fees charged as a result of the dispute. Unpaid amounts for orders delivered which remain
unpaid, or not immediately returned in new condition will be forwarded to a collection agency for
We are a retailer of these products and NOT the manufacturer. We are not liable for any warranty,
injury, or damage claims pertaining to the products sold on this website. It is important that you
understand and know how to properly use candles & aerosol sprays. We will not be held liable for
improper use. Never leave a burning candle unattended, around children, pets, curtains, or any place
where a fire or injury could occur.
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